Terms & Conditions and Privacy Policy

Last Updated: August 19, 2026

Part I — Terms & Conditions

1.Introduction

Welcome to spanishgrows.com, operated by Spanish Grows LLC ("Spanish Grows", "we", "us", or "our"), a limited liability company organized under the laws of the State of New Mexico, United States.

Spanish Grows provides online Spanish-language educational services, primarily to students residing in Hong Kong, including children and teenagers between approximately 6 and 17 years of age.

These Terms & Conditions ("Terms") govern the use of our website and the purchase and use of our educational services.

By requesting a trial class, enrolling a student, purchasing our services, or otherwise using our services, the Parent or Legal Guardian acknowledges that they have read and understood these Terms.

Where the student is a minor, the Parent or Legal Guardian is responsible for agreeing to these Terms on behalf of the student and for ensuring that the information provided to Spanish Grows is accurate.

2.Our Educational Services

Spanish Grows offers online Spanish-language education, including:

• individual and small-group Spanish classes;
• classes organized according to students' ages and Spanish levels;
• trial or demonstration classes;
• DELE preparation classes;
• educational materials and activities;
• teacher feedback and progress reports; and
• other educational services that may be offered from time to time.

Classes are generally conducted online.

Standard classes are generally 40 minutes in duration. Certain specialized classes, including DELE preparation classes, may be 60 minutes.

Group classes may include a maximum of four students, unless otherwise specified.

Spanish Grows reserves the right to determine the appropriate class structure, teacher, level and group placement based on the student's age, level, objectives and educational needs.

3.Trial / Demo Classes

Spanish Grows may offer a free trial or demonstration class.

The purpose of the trial class is to:

• evaluate the student's level;
• understand the student's learning objectives;
• determine whether the student and teacher are a suitable match; and
• allow Spanish Grows to identify an appropriate educational programme.

The trial class is generally 40 minutes.

Where appropriate, a student may participate in more than one trial class at no cost while Spanish Grows seeks to identify an appropriate teacher or educational arrangement.

Trial classes may be cancelled or rescheduled without charge.

Spanish Grows does not guarantee that a particular teacher will ultimately be assigned to the student.

4.Teachers

Spanish Grows works with teachers who provide their services as independent freelancers or contractors.

Teachers are selected by Spanish Grows based on factors including:

• Spanish-language proficiency;
• teaching experience;
• suitability for the student's age and level;
• educational experience;
• availability; and
• relevant teaching qualifications or ELE (Spanish as a Foreign Language) certifications, where applicable.

Spanish Grows determines which teacher is assigned to each student.

Spanish Grows may change a student's teacher at any time when reasonably necessary or appropriate under its internal policies.

Parents and students will be informed when a teacher is changed.

5.Educational Level and Learning Objectives

Spanish Grows structures its educational programmes according to recognized Spanish-language proficiency levels, including levels based on the Common European Framework of Reference for Languages (CEFR/MCER).

A programme may be designed to help a student progress toward a particular sublevel, such as:

• A1.1;
• A1.2;
• A2.1;
• A2.2; or
• another appropriate level.

The recommended educational pathway may consist of 60 classes.

Completion of 60 classes does not constitute a guarantee that the student will achieve a particular level in every case. Progress depends on factors including attendance, participation, previous knowledge, learning ability, practice and individual circumstances.

Where appropriate, Spanish Grows may recommend additional classes or continuation with another package after completion of the initial educational pathway.

6.The 60-Class Programme

The standard educational pathway offered by Spanish Grows consists of 60 classes.

The programme is structured around approximately one class per week.

The 60 classes do not expire.

The 60-class programme represents the educational pathway recommended by Spanish Grows for progressing through the relevant level.

However, the Parent is not contractually required to complete all 60 classes.

The Parent may discontinue the service at any time.

The monthly payment arrangement described below does not create a contractual obligation to remain enrolled until all 60 classes have been completed.

7.Monthly Payments and Subscription

The 60-class programme is paid through monthly automatic payments.

Payments are processed by Stripe using a debit or credit card.

Prices are displayed and charged in Hong Kong Dollars (HKD) unless expressly stated otherwise.

The monthly subscription continues until:

• the Parent cancels the service;
• the 60-class programme has been completed; or
• Spanish Grows terminates the service in accordance with these Terms.

The monthly payment arrangement is an administrative payment method for the educational programme and does not require the Parent to complete all 60 classes.

8.Cancellation of the Programme

The Parent may cancel the student's enrolment at any time.

No contractual commitment exists requiring the Parent to complete the full 60-class programme.

If the Parent cancels before all 60 classes have been completed, the remaining unused classes may be subject to the refund provisions described below.

9.Refunds Following Cancellation

Spanish Grows generally does not provide refunds for completed classes or unused classes where the circumstances do not qualify for a refund under these Terms.

Where the Parent cancels the programme and a refund is applicable, Spanish Grows may calculate the refund based on the value of the unused classes, less a 20% administrative fee.

For example, if the student has completed 12 classes from a 60-class programme and the Parent cancels, the remaining 48 classes may be eligible for a refund, less the applicable 20% administrative fee.

The exact refund amount may also take into account payments already processed, classes delivered, credits previously granted and other applicable adjustments.

10.Class Cancellation and Rescheduling

A student may reschedule a class without charge when the Parent provides at least 24 hours' notice.

Where the student provides at least 24 hours' notice, the class may be rescheduled without penalty, subject to teacher availability.

11.Late Cancellation

If a student cancels or requests a rescheduling with less than 24 hours' notice, the class may be rescheduled once.

An exception may be made in the case of a genuine emergency that is reasonably justified.

The late-cancellation allowance is renewed each calendar month.

If the student fails to provide at least 24 hours' notice for a second time during the same month, the corresponding class will be considered used and will be charged without the right to reschedule or receive a replacement class.

The count resets at the beginning of each month.

12.Student Late Arrival

Teachers will wait a maximum of 10 minutes for a student to join the scheduled class.

If the student joins after the scheduled start time but within the 10-minute waiting period, the class will continue until the originally scheduled end time.

The class will not be extended to compensate for the student's late arrival.

For example, if a 40-minute class begins at 5:00 p.m. and the student joins at 5:10 p.m., the class will end at 5:40 p.m. and will therefore last 30 minutes.

13.Student No-Show

If the student does not join the class within the 10-minute waiting period, the teacher may close the session.

The first such occurrence in a calendar month may be handled as a rescheduling opportunity.

If the student fails to attend a second time during the same month without appropriate prior notice, the class will be considered delivered and will be charged.

The no-show count resets at the beginning of each month.

Spanish Grows may make reasonable exceptions in cases of genuine emergencies.

14.Teacher or Spanish Grows Cancellation

If Spanish Grows or the assigned teacher needs to cancel a class, Spanish Grows will make reasonable efforts to:

• reschedule the class;
• provide a replacement teacher;
• provide a credit; or
• provide another appropriate solution.

If Spanish Grows is unable to provide an appropriate replacement or rescheduling option, a refund or credit may be offered where appropriate.

15.Communication With Parents and Students

Spanish Grows uses designated communication channels to coordinate educational services.

These channels may include:

• WhatsApp; and
• Microsoft Teams.

Communication concerning the student's education will generally take place through group communications, rather than private personal communication between teachers and minor students.

Depending on the student's age and circumstances, the group may include:

• the teacher;
• the Parent or Legal Guardian;
• Spanish Grows management; and
• the student, where appropriate.

For younger students who do not have their own phone, the group may consist only of the teacher, Parent and Spanish Grows management.

16.Daily Teacher Reports

Teachers may provide a daily or class-related report concerning the student's learning.

Reports may include:

• class content;
• participation;
• progress;
• homework;
• recommendations;
• areas requiring improvement; and
• relevant educational observations.

Reports may be provided through both WhatsApp and Microsoft Teams.

The communication channels are intended for educational and administrative purposes and should not be considered a substitute for emergency services or immediate personal assistance.

17.Microsoft Teams

Microsoft Teams is used for online classes and educational communication.

The Parent and/or student may be invited to participate as a guest in the relevant Microsoft Teams environment.

The student's Microsoft account is not managed by Spanish Grows.

The Parent or student is responsible for maintaining access to the relevant Microsoft account.

Teams may provide access to:

• online classes;
• educational materials;
• teacher-student communications;
• class channels;
• class information; and
• other educational resources.

Outside the live meeting, the designated Teams channel will generally be used for communication between the teacher and student/Parent.

The live meeting chat may be used during the class.

Spanish Grows management may have access to the relevant Teams environment and may review interactions for quality-control, safeguarding and administrative purposes.

18.Class Recordings

Online classes may be recorded.

Recordings may contain:

• the student's image;
• the student's voice;
• the teacher's image and voice;
• the student's name;
• educational activities;
• questions and answers; and
• other information appearing during the class.

Recordings are used primarily for:

• quality control;
• teacher training;
• teacher supervision;
• safeguarding;
• educational review; and
• investigation of complaints or incidents.

Class recordings are not intended to be publicly distributed or used for general marketing without separate authorization.

Recordings are generally retained for 90 days, subject to the exceptions described in the Privacy Policy.

19.Student and Teacher Information

Parents acknowledge that teachers require access to certain information concerning the student in order to provide appropriate educational services.

Teachers may receive information such as:

• student's name;
• age;
• Spanish level;
• learning objectives;
• schedule;
• relevant educational information; and
• progress information.

Parents and students may also receive appropriate information concerning their assigned teacher.

Spanish Grows will seek to limit the information exchanged to what is reasonably necessary for the educational relationship.

20.Child Safeguarding

Because Spanish Grows provides educational services to minors, we maintain internal procedures designed to promote student safety.

Teachers are not authorized to establish inappropriate private communication channels with minor students.

Spanish Grows may monitor relevant communications, class recordings and educational interactions for safeguarding and quality-control purposes.

Where Spanish Grows identifies conduct that may pose a risk to a student, it may take appropriate action, including changing a teacher, suspending an account or terminating services.

21.Code of Conduct

Students, Parents and teachers are expected to behave respectfully.

Spanish Grows may suspend or terminate services where a user engages in:

• abusive behavior;
• harassment;
• discrimination;
• threats;
• inappropriate communication;
• inappropriate conduct toward teachers or students;
• misuse of educational platforms; or
• conduct that creates a safeguarding or security concern.

Where termination is caused by serious misconduct, Spanish Grows may deny a refund to the extent permitted by applicable law.

22.Intellectual Property

All materials provided by Spanish Grows, including:

• teaching materials;
• presentations;
• worksheets;
• exercises;
• guides;
• videos;
• graphics;
• text;
• logos;
• educational content; and
• other materials

are owned by Spanish Grows or used under license.

Materials are provided for the student's personal educational use.

They may not be:

• reproduced;
• redistributed;
• resold;
• publicly shared;
• commercially exploited;
• modified for commercial purposes; or
• distributed to third parties

without prior written authorization from Spanish Grows.

23.Third-Party Platforms

Spanish Grows may use third-party platforms and services, including:

• Microsoft Teams;
• Stripe;
• WhatsApp;
• Google services;
• Canva;
• Baamboozle;
• Wordwall;
• Wise;
• cloud-storage services;
• CRM systems;
• academic-management systems;
• scheduling platforms; and
• other service providers.

Spanish Grows is not responsible for outages, technical failures or changes to third-party platforms that are outside our reasonable control.

24.Internet and Technical Requirements

The services are provided entirely online.

Parents and students are responsible for having:

• a suitable device;
• a stable internet connection;
• the necessary software or applications;
• access to Microsoft Teams where required; and
• an appropriate environment for participating in classes.

Spanish Grows is not responsible for interruptions caused by the student's device, internet connection or third-party service.

25.Educational Results

Spanish Grows provides an educational programme designed to help students progress toward the relevant CEFR/MCER level.

However, Spanish Grows does not guarantee a particular academic result, examination score or language proficiency level.

Student progress depends on individual circumstances, including attendance, participation, practice, previous knowledge, learning ability and other factors.

26.Limitation of Liability

The services are provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law.

Spanish Grows does not guarantee that:

• the website will always be available;
• online classes will be uninterrupted;
• third-party platforms will always function correctly; or
• the service will be completely free from technical errors.

To the maximum extent permitted by applicable law, Spanish Grows shall not be liable for indirect, incidental, special or consequential damages arising from the use of the services.

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

27.Changes to Services

Spanish Grows may modify its services, educational programmes, teachers, platforms or operational procedures from time to time.

Where a change materially affects an enrolled student, Spanish Grows will make reasonable efforts to inform the Parent.

28.Changes to These Terms

Spanish Grows may update these Terms from time to time.

The updated version will be published on this website with a revised "Last Updated" date.

Continued use of the services after the effective date of an updated version constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

29.Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the State of New Mexico, United States, without giving effect to conflict-of-law principles.

Any dispute arising from these Terms or the services shall, to the extent permitted by applicable law, be subject to the jurisdiction of the competent courts of the State of New Mexico.

Nothing in this section is intended to deprive a consumer or data subject of mandatory rights or protections that cannot legally be excluded under applicable law.

30.Contact

For questions concerning these Terms:

Spanish Grows LLC
Website: spanishgrows.com
Email: hola@spanishgrows.com

Part II — Privacy Policy

31.Privacy

Spanish Grows respects the privacy of students, Parents, Legal Guardians, teachers and other individuals who interact with our services.

This Privacy Policy explains how we collect, use, store, protect and disclose personal data in connection with our website and educational services.

Because many of our students are minors residing in Hong Kong, we take particular care when handling children's personal data.

32.Data Controller

The entity responsible for the processing of personal data described in this Privacy Policy is:

Spanish Grows LLC
New Mexico, United States
Website: spanishgrows.com
Email: hola@spanishgrows.com

33.Whose Personal Data We Collect

We may collect personal data relating to:

• students;
• Parents and Legal Guardians;
• teachers;
• prospective customers;
• website visitors; and
• individuals who communicate with Spanish Grows.

34.Student Information

Depending on the services used, we may collect:

• first and last name;
• age;
• date of birth;
• email address;
• telephone number;
• city or district;
• school;
• Spanish language level;
• Spanish-learning experience;
• available schedule;
• learning objectives;
• information provided during assessments or trial classes;
• educational progress;
• teacher reports;
• homework and educational work;
• photographs, audio or video generated during classes; and
• other information reasonably necessary to provide the educational service.

35.Parent or Legal Guardian Information

We may collect:

• first and last name;
• email address;
• telephone number;
• billing information;
• payment-related information;
• communications with Spanish Grows;
• information concerning the student's enrolment; and
• information required to administer the educational relationship.

36.Teacher Information

For teachers, we may collect:

• name;
• email address;
• telephone number;
• profession;
• teaching experience;
• qualifications;
• ELE certifications;
• availability;
• professional information; and
• communications relating to teaching services.

37.Information Collected Through the Website

We may automatically collect technical information such as:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• approximate location;
• referring website;
• date and time of visits; and
• website usage information.

Cookies or similar technologies may be used for website functionality, analytics and other legitimate purposes.

38.How We Use Personal Data

We use personal data to:

• provide Spanish classes;
• evaluate students;
• assign teachers;
• organize groups;
• determine appropriate educational levels;
• schedule classes;
• communicate with Parents and students;
• provide daily or class reports;
• monitor educational progress;
• process payments;
• manage subscriptions;
• administer cancellations and rescheduling;
• provide customer support;
• maintain educational records;
• improve our educational services;
• train and supervise teachers;
• protect students;
• investigate complaints;
• maintain business records;
• comply with legal obligations; and
• protect our rights and legitimate business interests.

39.Children's Personal Data

Spanish Grows provides services to students between approximately 6 and 17 years of age.

Where the student is a minor, the Parent or Legal Guardian is generally responsible for providing the student's personal data and authorizing participation in the services.

Parents and Legal Guardians must have the authority to provide the information submitted to Spanish Grows.

We collect and use children's personal data only for purposes reasonably connected with the provision, administration, security and improvement of our educational services or as otherwise permitted or required by law.

We do not intentionally use children's personal data for unrelated purposes.

40.Class Recordings

Online classes are recorded.

Recordings may contain:

• images;
• voices;
• names;
• educational activities;
• classroom participation;
• questions and answers; and
• other information appearing during the class.

Recordings are used for:

• quality control;
• teacher training;
• teacher supervision;
• safeguarding;
• educational review; and
• investigation of complaints or incidents.

Recordings are not intended for public distribution or general marketing.

41.Retention of Recordings

Class recordings are generally retained for 90 days.

A recording may be retained longer when reasonably necessary to:

• investigate a safeguarding concern;
• investigate a complaint;
• resolve a dispute;
• protect legal rights;
• comply with a legal obligation; or
• investigate a security incident.

After the applicable retention period, recordings will be deleted or securely disposed of, subject to legal requirements.

42.WhatsApp

Spanish Grows may use WhatsApp for communication concerning the student's education.

Communication may include:

• class reports;
• reminders;
• scheduling;
• educational recommendations;
• important notices; and
• administrative information.

Communication concerning minor students will generally occur through group communications involving appropriate adults rather than private personal communications between a teacher and a minor.

WhatsApp is a third-party service and its own terms and privacy policies apply to its platform.

43.Microsoft Teams

Spanish Grows uses Microsoft Teams for online classes and educational communication.

Parents and students may be invited to participate as guests.

Spanish Grows does not manage the student's personal Microsoft account.

Teams may contain:

• educational materials;
• class communications;
• teacher-student interactions;
• homework;
• progress information; and
• other educational information.

Spanish Grows management may access and review the relevant Teams environment for:

• safeguarding;
• quality control;
• teacher supervision;
• dispute resolution; and
• administrative purposes.

44.Who May Access Personal Data?

Personal data may be accessed or disclosed, where reasonably necessary, to:

Teachers — Teachers may receive information necessary to teach the student.

Spanish Grows Management — Management may access information for educational, administrative, quality-control and safeguarding purposes.

Payment Providers — Payments are processed by third-party providers such as Stripe. Spanish Grows does not intentionally store complete payment-card numbers on its own systems.

Technology Providers — Personal data may be processed by providers necessary for:

• communication;
• video conferencing;
• cloud storage;
• payment processing;
• website operation;
• educational activities;
• CRM;
• academic management;
• scheduling;
• email; and
• other business functions.

45.Third-Party Providers

Our providers may include, depending on our current operations:

• Microsoft Teams;
• Stripe;
• WhatsApp;
• Google services;
• Google Forms;
• Google Drive;
• Canva;
• Baamboozle;
• Wordwall;
• Wise;
• CRM systems;
• academic management software;
• scheduling systems;
• email providers; and
• other technology providers.

The specific providers used by Spanish Grows may change over time.

We will take reasonable steps to select providers capable of protecting personal data appropriately.

46.International Data Transfers

Spanish Grows is organized in the United States and operates its services online.

Personal data may therefore be processed, stored or accessed outside Hong Kong, including in the United States and other jurisdictions where our service providers operate.

We may use international providers for:

• payments;
• cloud services;
• communications;
• educational technology;
• email;
• website hosting; and
• business administration.

We will take reasonable steps to ensure that personal data is handled appropriately when processed by service providers outside Hong Kong.

47.Direct Marketing

Spanish Grows may wish to send Parents information about:

• Spanish courses;
• additional educational services;
• new programmes;
• promotions;
• special offers; and
• related Spanish Grows services.

Where applicable law requires consent for direct marketing, Spanish Grows will obtain the required consent before using personal data for such purposes.

Marketing consent will be separate from acceptance of these Terms & Conditions and this Privacy Policy.

Parents may withdraw marketing consent at any time by contacting hola@spanishgrows.com.

Spanish Grows will not treat silence as consent where applicable law requires an express indication of consent.

The Hong Kong PDPO contains specific requirements concerning direct marketing, including informing the individual of the intended use, the categories of personal data involved, the relevant classes of products or services and the means for indicating consent or opting out.

48.Marketing Use of Images and Testimonials

Spanish Grows may request separate permission to use:

• photographs;
• videos;
• testimonials;
• quotes;
• student work;
• first names; or
• other identifiable content

for marketing or promotional purposes.

Acceptance of this Privacy Policy does not constitute consent to marketing use of a student's image, voice, video or testimonial.

Where such use is proposed, Spanish Grows will seek separate consent.

49.Data Security

We take reasonable technical and organizational measures to protect personal data against:

• unauthorized access;
• unauthorized disclosure;
• accidental loss;
• destruction;
• alteration; and
• misuse.

These measures may include:

• access controls;
• account security;
• password protection;
• restricted administrative access;
• role-based access;
• reputable third-party providers; and
• internal security procedures.

No electronic system can be guaranteed to be completely secure.

50.Data Retention

Spanish Grows will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• providing educational services;
• maintaining educational records;
• administering customer relationships;
• processing payments;
• accounting;
• resolving disputes;
• safeguarding;
• complying with legal obligations; and
• protecting our legal rights.

Class recordings are generally retained for 90 days.

Other records may be retained for longer periods where required or reasonably necessary for legal, accounting, administrative or business purposes.

The Hong Kong PDPO requires practicable steps to erase personal data that is no longer required for its original purpose, subject to applicable exceptions.

51.Access and Correction Rights

Subject to applicable law, individuals may request:

• access to their personal data;
• correction of inaccurate personal data;
• information concerning how their data is used; and
• other rights available under applicable privacy legislation.

Parents or Legal Guardians may request access to personal data concerning their child where they are legally entitled to make such a request.

Requests should be sent to hola@spanishgrows.com.

We may request reasonable information to verify the identity and authority of the person making the request.

52.Access to Class Recordings

A Parent may request access to a relevant class recording.

Because a recording may contain information concerning other students or teachers, Spanish Grows may:

• provide the recording;
• provide a redacted version;
• restrict access to protect another person's privacy; or
• decline the request where permitted or required by law.

A recording may also be unavailable if it has already been deleted under our retention policy.

53.Correction of Personal Data

Parents should notify Spanish Grows if information concerning themselves or the student is inaccurate or has changed.

This may include changes to:

• name;
• telephone number;
• email;
• school;
• city or district;
• schedule;
• Spanish level; or
• other information relevant to the educational service.

Requests for correction may be sent to hola@spanishgrows.com.

54.Withdrawal of Consent

Where processing is based on consent, the relevant individual may withdraw consent by contacting hola@spanishgrows.com.

Withdrawal of consent does not affect processing that occurred lawfully before the withdrawal.

If the withdrawn information is necessary for Spanish Grows to provide the educational service, withdrawal may prevent us from continuing to provide some or all of the services.

55.Cookies

Spanish Grows may use cookies and similar technologies to:

• operate the website;
• remember preferences;
• analyze website usage;
• improve website performance; and
• provide certain website functions.

Where required, appropriate cookie notices or consent mechanisms will be provided.

56.Third-Party Websites

Our website or educational materials may contain links to third-party websites and services.

Spanish Grows is not responsible for the privacy practices, security or content of those third-party services.

Users should review the privacy policies of third-party services before providing personal information to them.

57.Security Incidents

If Spanish Grows becomes aware of a security incident involving personal data, we will take reasonable steps to:

• investigate the incident;
• contain the incident;
• mitigate potential harm;
• improve security measures; and
• make any legally required notifications.

Where appropriate, we may notify affected individuals.

58.No Sale of Personal Data

Spanish Grows does not sell or rent the personal data of students, Parents or teachers.

Personal data may be provided to service providers where reasonably necessary to operate the business and provide the educational services described in this Privacy Policy.

59.Changes to the Privacy Policy

Spanish Grows may update this Privacy Policy to reflect:

• changes in our services;
• new technology;
• new service providers;
• changes in business practices;
• legal developments; or
• improvements to our privacy practices.

The updated version will be published on the website with a new "Last Updated" date.

Where required, material changes will be communicated to affected individuals.

60.Privacy Complaints

If you have a concern about how Spanish Grows handles personal data, please contact us first at hola@spanishgrows.com.

Individuals in Hong Kong may also have rights to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD).

The PDPO provides individuals with rights concerning access and correction of personal data and establishes requirements concerning the collection, use, security and retention of personal data.

61.Contact Information

Spanish Grows LLC
New Mexico, United States
Website: spanishgrows.com
Email: hola@spanishgrows.com

For questions concerning these Terms & Conditions or this Privacy Policy, please contact us at the email address above.